Turbo Tables
Turbo Tables and Turbo Tables Pro deliver the most accurate and reliable traffic and trunk forecasting resources available. The tables, presented in Microsoft Excel®, are easy to use and utilize the Erlang-B, Erlang-C and Poisson formulas. Used worldwide, Turbo Tables can provide results for:
- Traffic capacity of trunk/agent groups
- Grade of service of trunk/agent groups
- Traffic carried on a single trunk group
- Percentage of calls served in a given time
- Average Speed of Answer
- Number of agents/IVRs required.
